What if the patient is out when the delivery arrives ?

If no one is available to receive the delivery, our courier will typically leave a card or notification with details on how to rearrange delivery or where to collect the package. Many couriers also offer options for safe place delivery or redelivery at a convenient time.

For tracking updates:

  • Royal Mail: Visit royalmail.com/track-your-item and enter your tracking number for the latest information.
  • DPD: Visit dpd.co.uk/tracking and enter your tracking number to see your parcel’s status.

If you missed a delivery and haven't received a notification, please check the tracking information provided in your confirmation email for updates. For further assistance, feel free to contact our customer service team.

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