GLP-1 Returns

💬 What should I do if my pen won’t inject?

If your pen isn’t working, please try these quick checks first:

• Make sure the needle is screwed on securely.
• Remove both the outer and inner caps.
• Press the dose knob slowly.
• If needed, replace the needle and prime the pen.

If the pen still won’t inject, contact us with:

• A description of what happens when you try to inject
• How many needles you tried and whether you primed the pen
• The pen’s batch/LOT number and expiry date
• Clear pictures of the pen

📧 Please email this information to pharmacy@cloudrx.co.uk.

Returns & Replacements

If a return is required, we’ll arrange collection via Royal Mail. Please note:

• Pens are not returned once collected.
• A replacement is only issued if our testing confirms a manufacturing fault.
• If no fault is found, the pen will be safely disposed of.