Insurance Claims
1. How do I request an insurance receipt from the pharmacy?
To request an insurance receipt for your claim, please email pharmacy@cloudrx.co.uk. Make sure to include the necessary details to help process your request quickly.
2. What information should I include in my email request?
When emailing the pharmacy, please include:
- Your full name
- Order number (if available)
- Any other relevant information related to your prescription
3. How long does it take to receive the insurance receipt?
The pharmacy team typically processes requests within 1-2 business days if not sooner. Please be advised the prescription must of been dispatched before we can generate this receipt.
4. Is there a cost for requesting an insurance receipt?
No, there is no fee for requesting an insurance receipt.
5. What should I do if I haven't received my receipt within the expected time?
If you do not receive your insurance receipt within 5 business days of your prescription being dispatched, please follow up by emailing pharmacy@cloudrx.co.uk again, mentioning your original request and any additional details that may help.
6. Can I request an insurance receipt for a past purchase?
Yes, you can request a receipt for past purchases. Please provide as much detail as possible about the previous transaction to help locate the information.
7. Who should I contact if I have questions about using the insurance receipt for my claim?
For questions related to your insurance claim process, please contact your insurance provider directly, as the pharmacy cannot advise on claim submissions or requirements.
Feel free to reach out to pharmacy@cloudrx.co.uk for any additional assistance!