Refrigerated Item Delivery

At CloudRx, we are committed to delivering high-quality pharmaceutical products with the highest standards of safety and integrity. Due to the temperature-sensitive nature of refrigerated medications, we maintain the following return policy:

1. No Returns or Exchanges

CloudRx does not accept returns or exchanges for refrigerated or perishable pharmacy items once they have been dispensed. This policy ensures that all products remain safe and effective, as we cannot guarantee proper storage conditions once the product has left our control.

2. Exceptions

Returns may be accepted only under the following conditions:

• The product was damaged or defective upon delivery (e.g., broken seals, visible contamination).
• The wrong item was shipped due to an error on the part of CloudRx.
• The item arrived and was verified to be outside the required temperature range, with documented evidence provided at the time of delivery.

To be eligible for an exception:

• You must contact CloudRx within 24 hours of delivery.
• You must provide a proof of purchase, photos, and any other supporting documentation.
• The product must be unopened and in its original packaging.

3. Reporting an Issue

To report a product issue or request a return under the approved exceptions, please contact CloudRx Customer Support:

• 📧 Email: pharmacy@cloudrx.co.uk
• 📅 Business Hours: Mon-Fri 9am-5pm, Saturday 9am-1pm

Include your order number, a brief description of the issue, and any supporting evidence (such as photos or delivery temperature logs).

4. Refunds or Replacements

If your request meets the eligibility criteria and is approved, CloudRx will offer one of the following resolutions:

• A replacement of the product, if available.
• A full refund to your original method of payment, if a replacement is not possible.

CloudRx appreciates your understanding and cooperation in maintaining the safety and quality of all refrigerated pharmaceutical items.